Frequently Asked Questions
#DigitalDepot is designed to make finding and accessing quality resources easy for nonprofits. Follow these simple steps to get started:
1. Browse Our Resources
Explore our library of expertly crafted resources for nonprofits. Use our main categories—Multimedia Packs, Digital Downloads, and Tutorials—to quickly find what you need. Each product page provides a detailed description, sample previews, and any associated files.
2. Create Your Free Account
To access any content—whether free or paid—sign up for a #DigitalDepot account. Registration is quick and easy, and it lets you return to your resources whenever you need them.
3. Add Products to Your Cart
Once logged in, select the resources you want and add them to your cart. This includes both free and paid items. When you’re ready, simply go to checkout.
4. Complete Your Purchase
For paid resources, follow the checkout process to complete your purchase. After payment, your resources will be available for immediate download.
5. Access Your Past Purchases
Your account allows you to return to previously acquired resources within three months. Just log in and visit your “Order History” page to download your items again whenever needed.
Supporting Nonprofits, One Resource at a Time
Each purchase on #DigitalDepot helps support the sustainability of Hashtag Nonprofit and contributes to the growth of the nonprofit sector. Ready to get started? [Browse Resources]
Frequently Asked Questions
Here you’ll find answers to common questions about using our platform, purchasing resources, and selling your content.
General
#DigitalDepot is an online marketplace by Hashtag Nonprofit, created to provide high-quality digital resources for nonprofits. These resources, such as toolkits, tutorials, and multimedia packs, are created by industry professionals to help nonprofits succeed.
Start by creating a free #DigitalDepot account. This lets you browse, purchase, and download both free and paid resources. Once registered, add items to your cart, proceed to checkout, and access your downloads immediately after purchase.
After checkout, your downloads will be available immediately. You can also log back into your account and access your “Order History” page to download any previously acquired items within three months.
If you’re a nonprofit service provider interested in sharing your expertise, contact us. We will send you a guide which will walk you through the submission process, our commission structure, and tips on getting your content ready for the marketplace.
We support secure payments through our checkout system using Payfast, which enables you to pay Visa and Mastercard credit and cheque cards, Instant EFT, Masterpass, Mobicred, SCode, Zapper, SnapScan and debit cards.
You can download any purchased resource multiple times within three months of the original purchase date. After three months, the resource will no longer be available in your account.
If you encounter any issues or have specific questions not covered here, feel free to reach out to our support team at info@hashtagnonprofit.org. Please be patient as we are a volunteer-run organisation working limited hours. We will get back to you as soon as we can.
No, we do not offer refunds. Digital files can be duplicated and retained even after a refund is issued, which makes it difficult to ensure that the product has truly been “returned.” To maintain fairness for all users and creators, we adhere to a strict no-refund policy.
However, if you have a problem with any items you have purchased, please contact us.